There are two key components (both expensive and valuable) required for top level performance in billing and collections:

Personnel Expertise and
Software Capabilities.

Both provide challenges to maintain each at state-of-the-art levels.		  

Personnel: Expertise in every aspect of billing, coding, collections and reporting are required. Problems can erupt with turnover of personnel, productivity and commitment to investment in continuing education. HNM has the resources to attract and maintain talented individuals who see this as a profession and not just a job. We invest throughout the year for every employee in their education related to billing, compliance, coding, collection and all other aspects of our practice.

Software: Billing requires a cadre of software to address the entire billing and collection process from electronic capture of required data, front end scrubbing of claims, electronic submission to reporting to identify patterns of errors and denials. Billing software requires information technology support including redundant backup systems. We maintain state-of-the art equipment, software and backup systems.

Management of the billing process more

Benchmarking more

Practice Management specialized resources more